There’s no way around it: Sometimes traveling is just plain uncomfortable and frustrating. From tiny airplane seats to obnoxious flight delays, we put up with a lot to get to our final destination. That said, there are some airlines that always seem to make the journey just a little bit worse.
Travel company AirHelp, which helps travelers get compensated for flight delays, wanted to find out how dozens of airlines around the world stacked up against each other, so they crunched some numbers to create a ranking. The final list accounts for quality of amenities, on-time arrivals and how well the airlines resolve flight-delay compensation claims.
Wondering which airline AirHelp named as the best in the world? Qatar Airways, which received high marks across the board, followed by Lufthansa and Eithad Airways.
Wondering which one landed dead last? Read on.
On-time performance: 7.7Quality of service: 6.3Claim processing: 8.1TOTAL: 7.33 (out of 10)
On-time performance: 7.8Quality of service: 6.3Claim processing: 7.9TOTAL: 7.31
On-time performance: 8.1Quality of service: 7.8Claim processing: 6.0TOTAL: 7.29
On-time performance: 8.0Quality of service: 6.3Claim processing: 7.4TOTAL: 7.23
On-time performance: 7.9Quality of service: 6.0Claim processing: 7.8TOTAL: 7.23
On-time performance: 7.4Quality of service: 6.5Claim processing: 7.8TOTAL: 7.22
On-time performance: 8.8Quality of service: 6.0Claim processing: 6.5TOTAL: 7.09 (out of 10)
On-time performance: 7.9Quality of service: 8.0Claim processing: 5.0TOTAL: 6.97 (out of 10)
On-time performance: 7.4Quality of service: 6.0Claim processing: 7.1TOTAL: 6.81 (out of 10)
On-time performance: 7.6Quality of service: 6.0Claim processing: 6.4TOTAL: 6.66 (out of 10)
On-time performance: 5.8Quality of service: 6.3Claim processing: 7.8TOTAL: 6.61 (out of 10)
On-time performance: 5.7Quality of service: 9.5Claim processing: 4.0TOTAL: 6.41 (out of 10)
On-time performance: 6.9Quality of service: 6.3Claim processing: 6.1TOTAL: 6.4 (out of 10)
On-time performance: 8.5Quality of service: 6.8Claim processing: 3.8TOTAL: 6.37 (out of 10)
On-time performance: 6.9Quality of service: 8.0Claim processing: 4.2TOTAL: 6.36 (out of 10)
On-time performance: 6.5Quality of service: 6.5Claim processing: 5.6TOTAL: 6.2 (out of 10)
On-time performance: 8.5Quality of service: 6.5Claim processing: 3.6TOTAL: 6.2
On-time performance: 8.4Quality of service: 7.8Claim processing: 2.3TOTAL: 6.13
On-time performance: 6.4Quality of service: 8.3Claim processing: 3.7TOTAL: 6.13
On-time performance: 8.6Quality of service: 6.3Claim processing: 3.3TOTAL: 6.03
On-time performance: 6.9Quality of service: 7.8Claim processing: 3.3TOTAL: 5.99
On-time performance: 7.8Quality of service: 7.8Claim processing: 1.3TOTAL: 5.66
On-time performance: 6.1Quality of service: 6.0Claim processing: 4.2TOTAL: 5.43
On-time performance: 8.3Quality of service: 6.3Claim processing: 0.8TOTAL: 5.13
UPDATE: In March 2019, months after it was named the worst airline in the world, WOW ceased operations, cancelling all its flights and leaving passengers stranded.
On-time performance: 7.5Quality of service: 6.0Claim processing: 1.7TOTAL: 5.04